Customer Service

kmV's Customer Service is Second to None!

We are Second to No One in Customer Service

We pride ourselves on our focus on customer satisfaction. We want to make sure you get the most out of your investment with us!

We provide the exceptional service we'd want to experience ourselves!

Need help with your vision system now? Dial
815-387-4040

Email Support Team
User Training

Onsite training for your crew allows you to maximize your uptime through quicker product changeover times and fewer user mistakes.

Remote Services

kmV offers piece of mind with remote system backup and service access. Most software issues can be resolved quickly and easily with remote access.

Tune-up & Revalidation Services

Keep your inspections system running fast and true with our tune-up service. Need to ensure the system is working effectively. No problem - we'll revalidate for you - we can even schedule quarterly or semiannual visits.

Upgrade Services

kmV helps 'future proof`` our customers' vision inspection systems with hardware and software upgrade services. As your inspection requirements change, so can your vision system's abilities. Never have the wrong equipment for the job again!

kmV-Mitchell 400 w

kmV's Prepaid Service Program

What does your downtime cost you? Our customers have asked for 24/7 support and it's now available for your kmV Systems! With 24/7 remote support we are able to resolve most issues in 1 hour or less. That means less downtime and higher yield.
Service Contract Info
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on site training

On-site Training - Any Time You Need it

On-site training of your plant staff is included with every new kmV system installation. Plant personnel turnover happens a lot these days. To ensure all of your staff knows how you use your vision system, we offer onsite training anytime you need it.
Request On-Site Training

Interviews - QM on kmV Service

Sit-down interview with the Quality Manager for a Blow Molding Plant to talk about kmV's Gate Inspection system and working with kmV.
Read the Interview
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Client Testimonials

We are very proud of the service we provide and stand by every system we install. Read our testimonials from our happy customers.
“Thank you for your quick action, it was causing the operator quite a headache. As usual, your service and commitment to your customers is second to none.

This is what makes KMV our number 1 option when looking for vision solutions, and we are very appreciative of your outstanding service.

Thanks again.”

Maintenance Manager

Plastic Bottle Manufacturer

“…Again, I cannot stress how pleased I am with the installation, for the long hours your team put in to make this a successful installation.

Thank you for being safe and working all this out.”

Manager

Plastic Bottle Manufacturer

My experience in working with kmV has been great! From the initial introductions all the way through the final installation and acceptance testing I could not be happier with the partnership we have been able to develop. The systems arrived on schedule and their experienced and professional installation team had me back in production with limited interruptions.

Plant Manager

Plastic Bottle Manufacturer

Mike is a godsend! He is an awesome asset to your company and an even better person. I have no clue where we'd be if he wasn't here. When we are completed I'm sure he will advise you of the hiccups. He put in 2 long days so far that never should of been, but no fault of his or ours. All throughout he has been a blessing to have around. Just want to be sure everyone knows. We are all quick to complain but don't always give praise enough. Mike is a shining star!

Plant Manager

Plastic Bottle Manufacturer

We purchased our last 3 vision systems from kmV and the quality of the product and their ability to quickly install and qualify the equipment while listening, understanding and implementing changes and training to suit our needs. kmV is now our preferred supplier due to their excellent quality and customer service!”

Thanks for the great job kmV team!”

Plant Manager

Plastic Bottle Manufacturer

Our People are Second to None!

At kmV, we care what our customers think of us. We’ve built a tight-knit team of great people who are at the top of their game and laser-focused on helping our customers succeed.

Our team draws from a solid knowledge base to get things done right the first time, every time.

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Service Question?

If you need additional training, additional system capabilities or are interested in tuning up and revalidating your vision system, Contact us today!

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